We will send you an email when your order leaves our warehouse with the order number.
tracking of the transport company (SEUR) so you can track your order at all times.

If you receive a defective product, please contact our customer service team at info@theiqhomecollection.com and we will help you handle it.

You have 2 days from receipt of the order to report the defect/defect of the item.

You can enter the promotional coupon/voucher before confirming the order and making payment. A box will appear with the word: "discount code" where you have to enter it. Once entered, press apply and the corresponding amount will be subtracted from your order.

Only one promotional code can be used on each purchase and the coupons must be redeemed in a single use, that is, they cannot be divided to apply them to several purchases.

For any issues regarding your order, please contact our customer service team at info@theiqhomecollection.com

Customer service hours are Monday to Friday from 9 a.m. to 3 p.m.

We have free shipping from €140. For orders less than this amount, shipping costs corresponding to the destination will be charged.

To check shipping costs click here.

Orders are prepared every business day from Monday to Friday from 6:00 a.m. to 12:30 p.m.

Delivery time varies depending on the destination, to check delivery times click here.

Unfortunately, at this time we ship to the Peninsula and Europe. Except for the Canary Islands, Balearic Islands and the UK.

We are looking for the best option so that you can place your orders in the future.

Unfortunately, at the moment we have limited shipments to the Peninsula and Europe. Except for the Canary Islands and the UK.

You have 14 days from receipt of the order to make a financial return from receipt of your purchase. After these 14 days and up to 30 days, you can purchase a store coupon to use again on our official website. This date will be the one that appears on the delivery note. To make your return you can leave the package at your nearest post office.

You can also make a return, free of charge , at our physical point of sale located at Calle Jorge Manrique 11, Madrid.

You can manage your return through the following link:

ACCESS OUR RETURNS PANEL

We recommend that you read our exchange and returns policy in detail.

Unfortunately we do not have size or product exchanges at this time.

If you want another product, you must make a return and a new purchase on our website.

We recommend that you read our exchange and returns policy in detail.

In Spain the cost of the return will be 5 euros. If it is an international return, you can check the cost of the return from your country, when you are carrying out the process. This amount will be deducted from the refund to be made.

You can return your order for free at our point of sale located in Madrid.

Once the product is received in our warehouse, and after approval that the product has been received in perfect condition, you will receive your refund or store coupon.

The financial refund will be made in the same payment method in which the purchase was made.

Accepted payment methods are: Credit card (Visa, Mastercard, Maestro, American Express), Bizum, Apple Pay, Google Pay, PayPal and Shop Pay.

Once your order is confirmed, you will receive an email that will include the invoice in PDF format.

You can check your invoice from the "My orders" section through your customer space.

The sizing varies depending on our models, in most cases our clients wear their usual size.

If you have questions we will be happy to help you at our email info@theiqhomecollection.com

At the moment we do not have that service available.

In most cases we do not replace out-of-stock items. We have some continuity items in our collection.

If the product you are looking for is no longer available, you can activate the stock alert by entering your email address on the product page so that we will notify you if it is back in stock.